Connectivity
Connectivity and managing Your Comcast Business network
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Occasional Visitor

After-business-hours performance issues

Comcast Business HSI 16/3 Mbps, East Bay, CA. Been a customer for a few years, latency and speed have been mostly good, as advertised. In the last few weeks, though, after business hours (5-6pm), downstream has declined dramatically to ~3 Mbps (+/- erratically). This is a big problem as an IT teleworker with multiple VPN sessions. Not a specific service or route, total bandwidth suffers across the board.

 

I see a lot of similar complaints. Seems to have coincided with the holidays and rain storms, so is it a problem or a capacity issue? Is anything being done about this?

 

Thanks,

 

Doni

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Contributor

Re: After-business-hours performance issues

Hi, as you can see from mine and other people's posts that there is something going on through routes through the bay area sometime between 5-9pm or so almost every night. I'm routing through the Fairfield area through the bay area and a lot of streaming video and routes to other links are really slow during this time.

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Respected Member

Re: After-business-hours performance issues

Please check your inbox concerning this issue.

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Occasional Visitor

Re: After-business-hours performance issues

Update: @Comcast_Michael offered to have a tech come out to look, but since it suddenly seemed good for a day or two, I asked to wait. But it's been bad again since, so I'm taking him up on that offer.

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