Connectivity and managing Your Comcast Business network
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Admin Tool Password Reset

Hi! I can't seem to track down the correct password for the cusadmin account at Is there a way to reset if for our Business gateway? Thanks!

Official Employee

Re: Admin Tool Password Reset

Hi dailydose and welcome to the business forums.


I appreciate you reaching out in regard to your login issue to the gateway. I'll be glad to assist. If the default passwords are not working, you can also factory reset the gateway which will default all settings:


If you would like to avoid factory resetting, I'll need your information in a private message. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account? 

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