Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Frequent Contributor

5 years of PERFECT download speeds ONE COMCAST TECH VISIT and BAM!! problems!!!!

Ok so I don't use phones and I can't see how to chat with comcast so how do I get this fixed. I am in Chicago and a business customer internet only.  I am supposed to get 50mb down and right now I'm lucky to get 10 -15mb.  As I said in the subject, the last time this happened I escalated it and it's been GREAT ever since then...

DISAPPOINTED!!

 

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Official Employee

Re: 5 years of PERFECT download speeds ONE COMCAST TECH VISIT and BAM!! problems!!!!

Thanks so much for taking the time to reach out to us regarding your internet connection concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist.I cannot imagine the impact to your business with the slower connection. A slow down in speeds in my home and you would think that dinosaurs came back the whole house in an uproar I am certain that it is much more impactful to a business. I'd love to get to the bottom of this with you. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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Frequent Contributor

Re: 5 years of PERFECT download speeds ONE COMCAST TECH VISIT and BAM!! problems!!!!

have sent private message please get back to me. This is getting very bad

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Official Employee

Re: 5 years of PERFECT download speeds ONE COMCAST TECH VISIT and BAM!! problems!!!!

Thanks so much for taking the time to reach out to us through private message with the account information. I am so very sorry for the delay in our response and I truly appreciate your patience. I have reached out and responded to the private message that you sent through to us. I look forward to speaking with you again soon. 

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