Connectivity
Connectivity and managing Your Comcast Business network
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ttennison
Visitor

4-5% packet loss steady

For about a month now, we have been experiencing a steady 4-5% packet loss rate on our connection, which is noticably impacting voice/video calls, streaming, and online connectivity to applications. 

 

On top of that, we have had to reboot our router a few times for our local network routing, and we are still unable to view and manage our local network's IP addresses because the 'connected devices' table in the comcast gateway we have been provided has not had the firmware bug fixed that causes the device list to not populate.

 

Can you please look into why our connection quality is not what it should be, and is there any update on when the 'connected devices' bug will be fixed, or is there possibly a newer gateway model we can be issued since the one we were originally provided is not working proplerly.

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4 REPLIES 4
Official Employee

Re: 4-5% packet loss steady

ttennison, appreciate you taking the time to post about your connection issues! Let's get to the root of the problem and get this resolved. Please send me a private message with your full name, address and phone number associated with your account for help. 

 

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ttennison
Visitor

Re: 4-5% packet loss steady

Message with reqeusted details sent.

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Official Employee

Re: 4-5% packet loss steady

Message with reqeusted details sent.

Got it, thanks!

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Official Employee

Re: 4-5% packet loss steady

ttennison, thanks for the chat in private message. I'm glad you have seen improvement on your end since the tech visit completed. We appreciate your business and feel free to drop us another line if you need further support! Cheers! 

 

Ken

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