That's definitely sad to hear. Your best bet is to call the 800 number and ask that they send a request to level 2 about you having no connectivity and ask that they roll another truck, then tell them to escalate it.
If you can get a tech at your house, ask him for his supervisors name and number. Allow the tech to do his thing and if you are still offline with no valid reason provided, call the supervisor.
I have the same problem with getting service turned off after 30 days of a transfer.
I told the sales guy we'd have a prolonged move and would need service at both locations for a couple months and I'd pay for the double service. We are waiting for ComEd to upgrade power in our new building before we can move over the last 40% of our production machinery so I have been running a VPN between the 2 locations for access to our computer systems.
After they turned off internet at our old location I went around in circles for 3 days with support and sales trying to get it turned back on. Every time someone promised to get it back on I'd wait a few hours and call back and find out they can't because of the 30 day limit. I'd have to talk to sales and the only way thay can turn it back on is with a new one year contract.
That is insane since I'll only be in the building a few more weeks.
I find it incredible that something touted as Business service that you can rely on is so inflexible that they cannot figure out how to sell me another month of internet service even at double the price when they have the equipment all in place and the only thing needed is some router configuration in their office to turn it back on.
As soon as this new contract is over I'm gonna be searching for a new provider. Maybe Google will have their network installed here by then.
THIS IS INSANE.