They haven't checked the forums in several days. Probably will have to call in. I wish you good luck. Twice I have called for that and they first said that I wanted to change my wifi password. Second time they said I wanted to disable my private wifi. I had to get a supervisor/manager on the phone to get any sense made. They need to update the script they read when you call in and learn what a public hotspot they have on our modems is.