Business WiFi
Personalize, manage, and control your Comcast Business WiFi connections including Comcast Business WiFi Pro
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
rslwholesale
Visitor

XFINITY SSID does not show up on my laptop.

My desktop can see the XFINITY SSID:

 

asdfas.jpgDESKTOP

 

My laptop can not see the XFINITY SSID:

 

sdfasfa.pngLAPTOP

They are 2 feet away from each other.

 

I want my laptop to be able to see the XFINITY SSID, so I can log on to XFINITY when I take the laptop home.

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3 REPLIES 3
Official Employee

Re: XFINITY SSID does not show up on my laptop.

 

Hi rslwholesale and welcome to the business forums.

 

I would like to assist with your hotspot issue. Is your laptop able to see 5 GHz networks?

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rslwholesale
Visitor

Re: XFINITY SSID does not show up on my laptop.

No, it can't see 5g.

 

I was able to see the XFINITY ssid for an entire year earlier using my laptop. I can no longer do so the past month or so.

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Official Employee

Re: XFINITY SSID does not show up on my laptop.

Thanks for letting me know.

 

Due to a recent firmware update, all business gateways have the 2.4 hotspot radio automatically disabled. I do apologize, however, we are not able to enable this. 

 

Please let me know if you need anything. 

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