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XFINITY SSID does not show up on my laptop.

rslwholesale
Visitor

XFINITY SSID does not show up on my laptop.

My desktop can see the XFINITY SSID:

 

asdfas.jpgDESKTOP

 

My laptop can not see the XFINITY SSID:

 

sdfasfa.pngLAPTOP

They are 2 feet away from each other.

 

I want my laptop to be able to see the XFINITY SSID, so I can log on to XFINITY when I take the laptop home.

Official Employee

Re: XFINITY SSID does not show up on my laptop.

 

Hi rslwholesale and welcome to the business forums.

 

I would like to assist with your hotspot issue. Is your laptop able to see 5 GHz networks?

rslwholesale
Visitor

Re: XFINITY SSID does not show up on my laptop.

No, it can't see 5g.

 

I was able to see the XFINITY ssid for an entire year earlier using my laptop. I can no longer do so the past month or so.

Official Employee

Re: XFINITY SSID does not show up on my laptop.

Thanks for letting me know.

 

Due to a recent firmware update, all business gateways have the 2.4 hotspot radio automatically disabled. I do apologize, however, we are not able to enable this. 

 

Please let me know if you need anything. 

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