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Would you please explain why I had to have a business account for a residential home?

Would you please explain why I had to have a business account for a residential home?

 

I look on the website and for residential I could get 50mps for $39.99 but currently I pay $69.95 for 16MPS!

 

Am I able to switch from business to residential (I was told when I signed up in 2013 that I could nt have residential).

 

If I am unable to switch, please explain why not?

 

thank you

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Trusted Forum Contributor

Re: Would you please explain why I had to have a business account for a residential home?

I am sorry you feel that way for everything in this BC Forum is clearly documented.

 

Both Residential and Business both have secured emailed service and there are some differences like business email box storage is 25 GB and residential is 10 GB. Also the quantity of emails and like aspects have greater capacity in business due to the nature of the business.

 

Please let us know if we can be of any further assistance.

 

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Trusted Forum Contributor

Re: Would you please explain why I had to have a business account for a residential home?

Hello Sid1267 and welcome,

 

The ONLY reason why you may not be able to have residential service at you location is that it is only zoned for business. Also, if you do not live at this location, then residential service would not be available. If you have neither of these restrictions then you should contact either 800-266-2278 or 800-934-6489 for residential sales to discuss adding residential services to your location. If you want to keep your business TN(s), make sure you add enough TN(s) to port over into your residential digital voice service.

 

Hope this helps you out.

 

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Re: Would you please explain why I had to have a business account for a residential home?

I called support before I posted here, they were of no use whatsoever. I understand why Xfinity do not have email support, they would need to provide actual answers to customer questions when everything is in writing. Over the phone they can basically tell you that they are the only cable internet provider in the area and that i have 1 year left on my contract which if I cancel early will result in an early termination fee, even if I want to move to residential, which by the way they couldn't confirm or deny would be possible. When I first signed up I was getting download speeds of 30+MBPS, after a month this dropped to arounf 18. They could not explain this but i wonder if it had anything to do wwith my 3 year agrrement stating that I could cancel if I was not satisfied after a week (they give me high speed then once I am committed reduce it to what I signed up for, this way I cannot complain as I am now getting what I paid for).Xfinity is the worst ISP I have ever dealt with. Anyone considering this internet provider please note,their customer service is a waste of time, if you have an alternative (I did not) try them first.

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Trusted Forum Contributor

Re: Would you please explain why I had to have a business account for a residential home?

I am sorry you feel that way for everything in this BC Forum is clearly documented.

 

Both Residential and Business both have secured emailed service and there are some differences like business email box storage is 25 GB and residential is 10 GB. Also the quantity of emails and like aspects have greater capacity in business due to the nature of the business.

 

Please let us know if we can be of any further assistance.

 

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Re: Would you please explain why I had to have a business account for a residential home?

Sorry but I do not follow you. My issue is that I was forced to take business over residential where the price is 3 times as much. Regarding email, my complaint was that there is no email address for customer service at Xfinity, it is phone or forum!

Wow!!!!!!!!!!!!!!

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New Member

Re: Would you please explain why I had to have a business account for a residential home?

I have the same issue-it started at 50 then was getting average of 25 so i went down to the lower package but am still paying more than my neighbor across the street on his residential plan.Keep in mind the residential offer goes up after and introductory period is over though which makes it significantly higher in cost.

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New Contributor

Re: Would you please explain why I had to have a business account for a residential home?

How is this in any way answering the customer’s question. Your response is proof of the poor customer service received by Comcast business to customers held hostage to their unethical practices and inability to provide an answer that is coherent and consistent with each service agent.
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Re: Would you please explain why I had to have a business account for a residential home?

They’re either incompetent or intentionally obtuse.
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New Contributor

Re: Would you please explain why I had to have a business account for a residential home?

It’s still less expensive than a business account for WiFi. For what I pay it could have xfinity to include Xfinity1 their cable service.
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Official Employee

Re: Would you please explain why I had to have a business account for a residential home?

Hi there, thanks so much for your feedback as we do take this seriously and pass along this feedback to improve the customer experience. Is there anything that we can do with your account? 

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