Business WiFi
Personalize, manage, and control your Comcast Business WiFi connections including Comcast Business WiFi Pro
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Occasional Visitor

Unable to connect to public wifi hotspot "xfinitywifi" or "XFINITY"

I recently switched to Comcast Business, but I am unable to connect to the public wifi networks with any of my devices.

 

The login page that shows when connecting to xfinitywifi says my username and password do not match, regardless of whether I enter my email address or phone number.

 

Following the instructions to lookup my XFINITY ID says "you must create a username and password for teh Comcast Business online account at business.comcast.com/myaccount.", but that URL does not provide me an interface to do this.

 

How do I get connected to the public wifi? I've already sent a forum message to  with no response.

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9 REPLIES 9
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Official Employee

Re: Unable to connect to public wifi hotspot "xfinitywifi" or "XFINITY"

Hey there! Thank you so much for spending your time today to reach out to Comcast for help with accessing those public hotspots. We are very grateful to hear that you switched to Comcast Business! It is truly and honor to be your service provider! Here are two great links that will provide the details on how to first activate your Comcast Business Account and then how to access those hotspots. Please let me know if these help! https://comca.st/2F5TJxJ https://comca.st/2ZBc27i

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Occasional Visitor

Re: Unable to connect to public wifi hotspot "xfinitywifi" or "XFINITY"

Signing in now prompts me to purchase a "WiFi On Demand Pass", despite being signed in on my primary Comcast Business account.

 

Is access to public wifi hotspots not included with Comcast Business?

 

Screen Shot 2020-01-06 at 11.26.58 AM.png

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Official Employee

Re: Unable to connect to public wifi hotspot "xfinitywifi" or "XFINITY"

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums about your access to the hotspots. I know how frustrating this is for you and you have reached the right team to help get this taken care of for you. Can you please send us a private message with your name, the full address, and phone/account number? 

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Occasional Visitor

Re: Unable to connect to public wifi hotspot "xfinitywifi" or "XFINITY"

Thanks. Sent you a PM.

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Occasional Visitor

Re: Unable to connect to public wifi hotspot "xfinitywifi" or "XFINITY"

I'm attempting to reply to PMs I received from you guys, but it says I've reached my maximum number of private messages I'm allowed to send. 

 

In response to @Comcast_Michelle asking me what happens when I login using my username: I get a second (different) xfinity login prompt (no error messages, just a prompt). Logging into this prompt results in the screenshot above. 

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Occasional Visitor

Re: Unable to connect to public wifi hotspot "xfinitywifi" or "XFINITY"


@Comcast_Michelle wrote:

I am so very sorry to hear that you are having trouble getting the private messages through. Does this happen with each of the handles that you attempt to log in with? Or are there different errors depending on the handle? 


Logging in with my phone number gives me a username/password error. Logging in with the primary email address is the only way I get any kind of non-error message. I don't have any other logins.

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Official Employee

Re: Unable to connect to public wifi hotspot "xfinitywifi" or "XFINITY"

Thanks for clarifying that for me. As a business customer you want to consistently use the username and password to log into the hotspot with. Are you having the issue at all locations that you attempt to log into the hotspot with? 

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Occasional Visitor

Re: Unable to connect to public wifi hotspot "xfinitywifi" or "XFINITY"

@Comcast_Michelle wrote:

As a business customer you want to consistently use the username and password to log into the hotspot with. 


Understood. I use my email address on the account as the "username", but I've tried the phone number as an alternative because the login box indicates it's an alternative (and the username wasn't working).

 


@Comcast_Michelle wrote:

Are you having the issue at all locations that you attempt to log into the hotspot with? 


Correct. This happens across multiple devices in multiple locations: home, work, etc.
 

 

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Official Employee

Re: Unable to connect to public wifi hotspot "xfinitywifi" or "XFINITY"

Thanks! I sent you a private message, can you try clearing cache and cookies and see if it allows you to reply to me there? 

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