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b862
New Member

Turn off Xfinity Wifi Hotspot

I would like to turn off or disable the Xfinity Wifi (public) hotspot. I've seen other messages and threads asking for this with no real answer or solution. One answer only gave the instrutions to turn off the "private" wifi and there is no option in the account settings to turn of the public hotspot.

 

How can this be done? I have no use or need to provide this in my area.

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43 REPLIES 43
Trusted Forum Contributor

Re: Turn off Xfinity Wifi Hotspot

You can either call 1-800-391-3000, select technical support, and ask them to turn it off for you, OR you can IM one of the mods on this forum (Comcast_Jon, Comcast_Jacob, or others) and they can do it for you.

Trusted Forum Contributor

Re: Turn off Xfinity Wifi Hotspot

Hello b862 and welcome,

 

If you have a Comcast DPC3939B Gateway CDG) , you can shut down your public wifi as follows: 

 

1. connect a computer using an Enet cable to one of the Lanport 1-4 ports on the back, bring up a browser and go to 10.1.10.1

2. username=cusadmin, password=highspeed

3. click on connections, then wifi, then click on the public 2.4 and 5 edit button, then disable the ssid and broadcasting.

4. click save settings, reboot the CDG and you should not see anymore xfinitywifi network connection.

 

If you have any single dedicated public wifi devices, simply unplug them from the AC and this will shut them completely down.

 

Hope this helps you out.  

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Trusted Forum Contributor

Re: Turn off Xfinity Wifi Hotspot

@VBSSP-RICH, I don't think there is an option for "public 2.4GHz" or 5GHz in the DPC (at least, i'm not seeing one on my unit). Only private is accessible. See the attatched picture.

 

configpage.png

Trusted Forum Contributor

Re: Turn off Xfinity Wifi Hotspot

If you click on the top right-most MORE link, does that bring up any other wifi setting information?

 

If not, I stand corrected because I know that our administrative login does allow these public settings to be made available. Then simply call 8003913000 and have a technical agent log into the CDG and disable the public  SSID and broadcast mode.

 

This will get it done. 

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Trusted Forum Contributor

Re: Turn off Xfinity Wifi Hotspot

Nope, "More" just displays help text information for the page. Image shown hereconfigpage2.png

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Community Manager
Community Manager

Re: Turn off Xfinity Wifi Hotspot

Hi b862.  Currently access to the Xfinity Public WiFi interface is limited to Comcast Technicians. 

Reference the post below by Established Member train_wreck.  Please include the WAN MAC Address of the device in the private message.

 

 

Established Member
train_wreck
Posts: 159
 

Re: Turn off Xfinity Wifi Hotspot

You can either call 1-800-391-3000, select technical support, and ask them to turn it off for you, OR you can IM one of the mods on this forum (Comcast_Jon, Comcast_Jacob, or others) and they can do it for you.

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amitramani
Contributor

Re: Turn off Xfinity Wifi Hotspot

@Comcast_John

So are you confirming then that the public WiFi (XFINITY WIFI) can not be disabled by end users through the 10.1.10.1 modem interface?

 

Someone seemed to suggest otherwise in another post. Something about disabling the "Broadcast SSID" and "WWM Parameters"?

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Community Manager
Community Manager

Re: Turn off Xfinity Wifi Hotspot

Hi amitramani. The interface via 10.1.10.1 with lgoin:cusadmin/highspeed does not provide access to the public WiFi screen which is where "Broadcast SSID" and "WWM Parameters" are located.  This functionality is available to Comcast Technicians.

 

Thank You

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amitramani
Contributor

Re: Turn off Xfinity Wifi Hotspot

@Comcast_John

Thank you for confirming that. 

 

I used to have outages everyday when XFINITY WIFI was enabled. It has now been 10 days since disabling XFINITY WIFI. Not one outage over the last 10 days. 

 

Comcast Reps doubted it would make any difference by disabling XFINITY WIFI, but the facts are here. 

 

How do we get Comcast to address this issue? I am assuming I am not the only one affected by this. 

 

I am also surprised that not one of the  Comcast techs and supervisors (4 total that have visited my business location in the last 3 months) suggested that I try disabling the XFINITY WIFI.  I kind of stumbled upon it by accident, having eliminated every other factor. 

 

I hope this will get someone to re-analyze the impact of XFINITY WIFI. 

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Forum Contributor

Re: Turn off Xfinity Wifi Hotspot

What is the model number of your modem?  I believe that if shutting of the public wifi fixed problems you were having, then that should be considered a defect in the device.   The wifi should not cause this kind of problems - if it does, then the device's CPU is probably being overrun because the CPU is not powerful enough for what the device is designed to do.

 

As for the moral implications, if you look at it, they are a zero sum.  Yes, the owner is unwittingly giving out service to freeloaders.  Howerver, the owner can also go to a restaurant or hotel or bar or whatever and obtain free service from someone else's wifi signal, and many do.

 

As to why Comcast is even doing this at all, it's very likely some secret deal between them and the FCC.  The FCC is hell-bent on getting every American online.  They are in particular focused on the poor Americans who claim to not be able to afford monthly Internet service, and have kicked off various initatives to give "free" Internet access to "the poor" including arm-twisting the large ISPs to do so.

 

I feel pretty confident in saying that Comcast has not, in the past, revealed the real reason they did this, and I am also pretty confident they will not reveal the real reason they are doing this in the future because the FCC won't let them.  The reasons they have stated for doing it are nonsensical and fall apart on technical grounds once you start picking at them.

 

I would suggest directing your complaints to the FCC, not Comcast.

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aic
Frequent Contributor

Re: Turn off Xfinity Wifi Hotspot

Good morning, I already turned off private wifi in my cisco DPC3939B gateway, and to confirm to other readers: no there is no way for paying customers to disable the public hotspot.

 

I found no way of manually assigning a different DNS server with DHCP off, and also found it imposible to set up a static route if the LAN address is changed from the default block.

 

I need a moderator to turn off Xfinity Wifi Public Hotspot for me, but do not know who is available to message my acct# and request.

 

thank you very much and have a great day everyone.

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Community Manager
Community Manager

Re: Turn off Xfinity Wifi Hotspot

HI aic. Xfinity WiFi has been disabled on the Cisco Gateway.  Please let me know if further assistance is needed.

 

Thank You

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MidgardDragon
Occasional Visitor

Re: Turn off Xfinity Wifi Hotspot

If there is anyone that can turn this off for me on right now please message ASAP!  I can't believe that it is turned on automatically when that wasn't even true as a residential customer AND residential customers have an option in their account settings to turn it off when we do not!

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DenverParaFlyer
New Member

Re: Turn off Xfinity Wifi Hotspot

Comcast SUCK$! WTF - I cannot beleive this bullshiz...

 

I just had comcast biz class installed an hour ago. I am getting way better throughput through my neighbhors wifi then my own new comast WIFI. Seriously!? WTF !   And I cannot disable the public wifi  my self? what a joke

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MidgardDragon
Occasional Visitor

Re: Turn off Xfinity Wifi Hotspot

Just so everyone knows this junk comes back if you change your tier of service.  I had to contact a second time after it was turned off because we changed service tier and it automagically turned itself back on.  So if you change your service at all be sure to check what wifi is broadcasting and ask someone to turn it off if you don't want it.

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MidgardDragon
Occasional Visitor

Re: Turn off Xfinity Wifi Hotspot

It's pointless to even PM someone to turn this off.  It comes back if service is interrupted, you change tiers, whatever.  I do not like having this and I *need* a method to turn it off myself.

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Highlighted
aic
Frequent Contributor

Re: Turn off Xfinity Wifi Hotspot

Good afternoon everyone, I just logged on my cisco DPC3939B gateway and it seems PUBLIC WIFI is back ON.

If someone is available please turn PUBLIC WIFI off in my gateway. thank you and have a great day.

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Community Manager
Community Manager

Re: Turn off Xfinity Wifi Hotspot

Hi AIC.  The Xfinity public WiFi has been disabled on the Cisco device.

 

Thnak You

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dmckinon
New Member

Re: Turn off Xfinity Wifi Hotspot

I have had the same problem with one client in particular that happens to be a church.  I watched with a wifi analyzer that when the xfinitywifi ssid showed up it took out my clients wireless.  I reconneced my client computers to their wireless network and continured to analyze what was going on.  Again as soon as the xfinitywifi showed up it dropped my clients wireless.  

 

I just got off the phone with Comcast and they did turn it off, but she said that if the modem get rebooted or reset, it will be turned back on.  this has caused my clients many problems and now that I know and have verified it is the comcast xfinitywifi, I may look into a class action suit.   My client have been unknowingly been supplying people with the internet on their dime and has caused them problems.  If you of you that have been affected by this and or your clients you may want to consider the suit against them.  I like comcast but this is wrong and they never informed me or my client that they were doing this.

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aic
Frequent Contributor

Re: Turn off Xfinity Wifi Hotspot

Please, can you turn it back off again. thank you

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Trusted Forum Contributor

Re: Turn off Xfinity Wifi Hotspot

Gotta say, I hope some higher-ups at Comcast are aware/monitoring this; you guys need to have this setting stick, certainly across a simple modem reboot, and by NO means should it be "silently" re-enabled, as I have witnessed with some of our clients' gateways. I realize there is a vested business interest for Comcast to have as many of these "xfinitywifi" hotspots available, but for many businesses this is a security risk that they may not want (and according to some busines industry / cyber-security compliance programs, MUST NOT have enabled.)  The least you could do for your business-class customers is give them the benefit of letting them turn it off and keep it off.  I am hopeful that future revisions to the gateway firmwares will rectify this issue.

 

Thank you.

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aic
Frequent Contributor

Re: Turn off Xfinity Wifi Hotspot

I second train_wreck.

 

"I am requesting a firmware modification to include local setting to enable/disable PUBLIC WIFI access (xfinitywifi)."

 

best regards

 

note: @support: please turn off again, thanks

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aic
Frequent Contributor

Re: Turn off Xfinity Wifi Hotspot

Is it at least posible to drop a connection from the hotspot? I did not find a way.

 

Someone is now connected to my hotspot that seems to be doing something other than browsing because one of my servers is logging martian messages from the gateway.

 

please anyone at support: turn this off for me again. thank you

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kotetu
Occasional Visitor

Re: Turn off Xfinity Wifi Hotspot

For the life of me I cannot understand why Comcast has given Residential customers the ability to disable this feature and not business customers.

 

Residential:

http://wifi.comcast.com/faqs.html

"We encourage all subscribers to keep this feature enabled as it allows more people to enjoy the benefits of XFINITY WiFi, but you will always have the ability to disable the XFINITY WiFi feature on your Wireless Gateway. Visit My Account at https://customer.comcast.com/, click on “Users & Preferences” and then select “Manage XFINITY WiFi” or call 1-800-XFINITY."

 

vs Business: (no ability to disable feature, must call or message)

https://businessclass.comcast.net/Secure/ManageServices/ManageInternet/

 

Indeed, Business customers can turn off their own wifi, but not the public hotspot:

http://businesshelp.comcast.com/help-and-support/internet/comcast-business-online-account-private-wi...

 

Come on, Comcast. We want more control over this, not less.

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kotetu
Occasional Visitor

Re: Turn off Xfinity Wifi Hotspot


@aic wrote:

I second train_wreck.

 

"I am requesting a firmware modification to include local setting to enable/disable PUBLIC WIFI access (xfinitywifi)."

 

best regards

 

@note: @support: please turn off again, thanks


Yep, not only a firmware update that gives us the option, but one that disables the feature by default so we don't have to keep turning it off every time the modem reboots or we have an internet outage.

 

Also, though I sent a message about this, I request that the public wifi hotspot be disabled on my modem today as well.

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MidgardDragon
Occasional Visitor

Re: Turn off Xfinity Wifi Hotspot

 public WiFi AGAIN for this account pleae.  Do not turn it back on!

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ipalette
Visitor

Re: Turn off Xfinity Wifi Hotspot

I am so frustrated with the fact that you can't turn this Public WIFI off, I called and had them turn it off and it came back on with out a reboot.

 

They need to release an update so we can do this ourselves!

mrusson
New Member

Re: Turn off Xfinity Wifi Hotspot

I concur with everyone here. I am also a Comcast business user, and I want to shut off of public WIFI due to the fact that DAILY, I walk out my front door and I have a group of kids standing at the corner of our building, sucking off the WIFI signal. They are not doing anything but downloading porn and sending crap back and forth to their friends.

 

We do not have a public lobby or sitting area for customers since we are not a retail business. I would like a firmware update so I can kill this public WIFI once and for all. I pay for it and I am not interested in providing public WIFI to everyone. If Comcast wants me to supply WIFI, let Comcast pay me every month.

CCNI
New Member

Re: Turn off Xfinity Wifi Hotspot

Hi Comcast John, I have a few sites, but specifically I'm looking to disable WIFI for my Hayward office can you help me with that?

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kotetu
Occasional Visitor

Re: Turn off Xfinity Wifi Hotspot


@kotetu wrote:

@aic wrote:

I second train_wreck.

 

"I am requesting a firmware modification to include local setting to enable/disable PUBLIC WIFI access (xfinitywifi)."

 

best regards

 

@note: @support: please turn off again, thanks


Yep, not only a firmware update that gives us the option, but one that disables the feature by default so we don't have to keep turning it off every time the modem reboots or we have an internet outage.

 

Also, though I sent a message about this, I request that the public wifi hotspot be disabled on my modem today as well.


 

Please turn off my xfinity hotspot.

 

Thanks John, how is the firmware update coming along?

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J_S
New Member

Re: Turn off Xfinity Wifi Hotspot

John, be my hero and please turn off the Public Wi-fi Hotspot on the device/modem/gateway. Do you need the IP or shall I assume you know it? Also, if you could, ensure that it remains off as I have security concerns. Thanks for your help! 

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kotetu
Occasional Visitor

Re: Turn off Xfinity Wifi Hotspot

Public hotspot is back on, and once again my VPN is experiencing instability.

 

Please turn it off again and please release update soon!

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aic
Frequent Contributor

Re: Turn off Xfinity Wifi Hotspot

Greetings,

This Public wifi changes state without power cycling the modem. I purchased a backup power supply and connected the gateway to it, but the hot spot is on again, please help me and turn it off. I have phone service with comcast, and my conversation is affected by the lack of bandwidth.

the codec used by comcast phone service is probably ulaw, this codec takes a lot of bandwith, is it posible to request one's service codec to be switched to ILBC? I have very good conversations on ILBC on a much slower DSL line. http://en.wikipedia.org/wiki/Internet_Low_Bitrate_Codec

 

Last time I requested it off over the phone I had a hard time convincing the support person that he not I had to turn off the PUBLIC WIFI.

 

please turn the Public WIFI on my gateway off again.

thank you

 

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aic
Frequent Contributor

Re: Turn off Xfinity Wifi Hotspot

John, be my hero and please turn off the Public Wi-fi Hotspot on the device/modem/gateway. Do you need the IP or shall I assume you know it? Also, if you could, ensure that it remains off as I have security concerns. Thanks for your help!

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Community Manager
Community Manager

Re: Turn off Xfinity Wifi Hotspot

Hello aic,

 

Public Wifi has been turned back off.

 

Thank you

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Community Manager
Community Manager

Re: Turn off Xfinity Wifi Hotspot

Hello kotetu,

 

Public Wifi has been turned back off.

 

Thank you

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kotetu
Occasional Visitor

Re: Turn off Xfinity Wifi Hotspot

Thanks.

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aic
Frequent Contributor

Re: Turn off Xfinity Wifi Hotspot

Jacob, thank you very much, it did not last much time off, this morning was already enabled again can you please turn it off again. thanks

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aic
Frequent Contributor

Re: Turn off Xfinity Wifi Hotspot

Please, anybody, turn Public WIFI OFF at your earliest.

thank you

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MidgardDragon
Occasional Visitor

Re: Turn off Xfinity Wifi Hotspot

Why is it back?!  We didn't even have any downtimes or reboots!  Turn it off again please.

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aic
Frequent Contributor

Re: Turn off Xfinity Wifi Hotspot

John or Jacob please turn Public WIFI off, thank you

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DenverParaFlyer
New Member

Re: Turn off Xfinity Wifi Hotspot

This is not the solution. Comcast Biz class DPC3939B gateways are provisioned with a locked down firmware that does not expose the ability to turn off the xfinitiwifi hotpspot, among many other limitations.This is rediculous. I feel like sueing comcast.

 

http://www.sfgate.com/business/article/Comcast-sued-for-turning-home-Wi-Fi-routers-into-5943750.php

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Community Manager
Community Manager

Re: Turn off Xfinity Wifi Hotspot

Hello aic,

 

Sorry for the late reply to your request.

All public Wi-Fi function has been disabled.

 

We apologize for this inconvenience this has cause.

 

Thank you

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