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Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

jwhllc1
Visitor

Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

I was able to log in to Xfinity Hot Spot but was asked to pay for On Demand or use 1 hour complimentary only.

 

It recognized my business correctly  as Effective Empowering Leaders

Official Employee

Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

 

jwhllc1, let's look into the issues you're seeing with logging into the public wiFi and using the hotspot without ondemand service. Please send me a private message with your full name, phone number, and address for help. 

 

KenF

jwhllc1
Visitor

Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

[edited to remove personal information]

[edited to remove personal information]

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MHarris
Visitor

Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

Has this issue been resolved?   Having the same issue, no one in customer service seems to be able to help.

Community Manager
Community Manager

Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

Hey MHarris, I'm sorry to hear about the issue with the public WiFi. Does the network(s) that you are attempting to connect to show as "xfinitywifi"? Is this happening on multiple devices and browsers or are you using the app? 

 

-Gina

MHarris
Visitor

Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

Its just device I'm on

Tags (1)
MHarris
Visitor

Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

 
Community Manager
Community Manager

Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

I am sorry to hear that you are having trouble logging into our Public wifi. I would love to assist you and I appreciate you taking the time to reach out to let us know that you continue to have this trouble. Can you please reach out through private message with your first and last name, full service address and account number or phone number and we will get started? -Comcast_Michelle