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Need to downgrade my service they charge me with ETF

In the past 3 days I am trying to get help from Comcast  customer service , by lowering my monthly payment, or downgrading my service , I spoke with 3 different agents and have been told 3 different  prices, they are not helping me and I am confused  which one of the information is the correct information. I am almost closing my business do to no activity , my contract with Comcast is over by June 2018. It is hard to pay the monthly premium when there is NO business at all. Is there anybody can help? 

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Official Employee

Re: Need to downgrade my service they charge me with ETF


Hi Naz54 and welcome to the support forums.


I would like to assist with your billing concerns regarding your monthly rate. Could you please private message me your full name, the full service address and the phone number associated with your account? 

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