Business WiFi
Personalize, manage, and control your Comcast Business WiFi connections including Comcast Business WiFi Pro
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
New Member

Intermittent Website Issues, Tracert Results

Hi all,

Small business owner using Comcast and from time to time, our network loses access to our own website. Website is hosted externally but for people on our local network, website is inaccessible. It's important to note that if you're on your phone (cell data) or on another network, website is up the entire time.

I'm thinking there is some IP filtering going on but can't figure out if it is my router issue, a Comcast issue, our host server's ISP, or our hosting server itself. 

Tracert of website when working and when it isn't working are linked via screenshot in a word document on dropbox here:

0 Kudos
Trusted Forum Contributor

Re: Intermittent Website Issues, Tracert Results

Would you mind posting the trace details here directly, possibly within the "code" blocks (click the "<>" button in the new post window area)? I'm not sure everyone would be comfrotable opening an unknown .docx Word document (I know I personally wouldn't) You can also post images, including screenshots, directly in a post by clicking the "Insert Edit/Image" button in the new post window.