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I paying for something i am not getting

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suncarems
Visitor

I paying for something i am not getting

I am paying  for 75 Mbps/15 Mbps but i am getting that, what i am getting is  4 mbps download and 5mbps upload.  

 

speedtest.xfinity.com/results/JQF5PI5323S3Q8M

Official Employee

Re: I paying for something i am not getting

 

Hi suncarems.

 

Sorry to hear that you're having issues with your internet speed. I'll be glad to review any issues on the Comcast side. I'll need your information in a private message. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.