I don't know if anyone else was promised a $300 gift card upon signing with Xfinity nee Comcast. This was not the reason I signed up. I was tired of the sub-service I was receiving with ATT. However, this is proving to be much worse. You can't even send an email or call anyone after 8.
Xfinity, you deserve comcast's less-than-stellar reputation.
Thank you for reaching out to us about your gift card, was this for an Xfinity Mobile account or Comcast Business? If so, XFINITY Mobile gift cards require porting of a number and have a 90 day fulfillment period, during this period the account must be kept in good standing and open. Gift cards are mailed out 21 days after all fulfillment terms have been met. You can view the status of your gift card online: https://xfinityrewardcenter.com/status. Please use your XFINITY Residential account number to locate the promotion. If you would like us to check the status of your gift card.
If this is a Comcast Business account or you need additional help, let me know.
I am subscribed to Comcast Business. So far, it has been a very disappointing experience. It take 48 hours for a ticket to be logged when I have an issue. I'm routed to automated voice services whenever I call in to discuss a billing issue. I don't think I can wait for the $300 gift card to endure 2 years of such miserable service.
I am happy to address any billing and gift card concerns. Can you please reach out through private message with the name, address and phone number on the account?