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I Need Public WIFI Turned Off

ipalette
Visitor

I Need Public WIFI Turned Off

I have requested once to have the public WIFI turned off but it came on again. I wish there was a way to disable this from the interface, this is a security problem with my business. How do I go about getting this disabled?

 

Thank you,

Kevin

 

Trusted Forum Contributor

Re: I Need Public WIFI Turned Off

Hello ipalette and welcome,

 

There is an in process firmware update that should be available soon for DPC3939b customers to enable the customer interface to disable the xfinitywifi public access. However, you should now call into 800-391-300, use the technical high speed internet option, and request that the technical agent disable this for you.

 

Hope this helps you out.

J_S
New Member

Re: I Need Public WIFI Turned Off

800-391-300 is that a real phone #?

Trusted Forum Contributor

Re: I Need Public WIFI Turned Off


@J_S wrote:

800-391-300 is that a real phone #?


Yes, it is the official business class support number.

Trusted Forum Contributor

Re: I Need Public WIFI Turned Off

My bill shows 800-391-3000.

Trusted Forum Contributor

Re: I Need Public WIFI Turned Off

dang cant read. yes it was missing a zero at the end.