How to disable xfinitywifi?

[Gclarkw]

Our Comcast gateway is still broadcasting the xfiniitywifi wireless network, even though I thought it had been disabled after the installation was complete.  I saw a posting with instructions on the process to disable it, but I don't see the options that were referenced in that posting.

Thank you in advance for any assisstance that can be provided.

Clark Walters

[CCMichael · Accepted solution]

Hello Gclarkw,

I have disabled Xfinity Wi-Fi on your modem as requested. Please let me know if you need anything else.

[Gclarkw · Accepted solution]

Thank you for the assistance.

Clark Walters

[8495]

Mike,

Can you please turn off Xfinity Wifi Public Hotspot for me

It keeps coming back on daily without a reboot and we call tech support daily to turn it off but the following day is back on. Please help!

Thank you

[CCMichael · Accepted solution]

Hello 8495,

I am not showing that your account has an Xfinity Wifi modem. Would you please send a private message with your account information so I may process your request?

[hibernate]

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@Comcast_Michael wrote:

Hello @Gclarkw,

I have disabled Xfinity Wi-Fi on your modem as requested. Please let me know if you need anything else.

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Could you disable mine as well?  I've called three times now and they have said it's disabled... but it's still active.

Thank you!

[Comcast_Jacob]

Hello hibernate,

Xfinity Wifi is turned off in your modem. 

[hibernate]

Thanks!
Yeah, I finally got someone on the phone today (4th phone call) who was able to escalate to a supervisor to get it shut off.