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How to disable xfinitywifi?

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Gclarkw
New Member

How to disable xfinitywifi?

Our Comcast gateway is still broadcasting the xfiniitywifi wireless network, even though I thought it had been disabled after the installation was complete.  I saw a posting with instructions on the process to disable it, but I don't see the options that were referenced in that posting.

Thank you in advance for any assisstance that can be provided.

Clark Walters

Accepted Solution

Re: How to disable xfinitywifi?

Hello Gclarkw,

 

I have disabled Xfinity Wi-Fi on your modem as requested. Please let me know if you need anything else.

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Accepted Solution

Re: How to disable xfinitywifi?

Thank you for the assistance.

Clark Walters

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Accepted Solution

Re: How to disable xfinitywifi?

Hello 8495,

 

I am not showing that your account has an Xfinity Wifi modem. Would you please send a private message with your account information so I may process your request?

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Respected Member

Re: How to disable xfinitywifi?

Hello Gclarkw,

 

I have disabled Xfinity Wi-Fi on your modem as requested. Please let me know if you need anything else.

Gclarkw
New Member

Re: How to disable xfinitywifi?

Thank you for the assistance.

Clark Walters

8495
New Member

Re: How to disable xfinitywifi?

Mike,

 

Can you please turn off Xfinity Wifi Public Hotspot for me

It keeps coming back on daily without a reboot and we call tech support daily to turn it off but the following day is back on. Please help!

 

Thank you

Respected Member

Re: How to disable xfinitywifi?

Hello 8495,

 

I am not showing that your account has an Xfinity Wifi modem. Would you please send a private message with your account information so I may process your request?

hibernate
New Member

Re: How to disable xfinitywifi?


@Comcast_Michael wrote:

Hello @Gclarkw,

 

I have disabled Xfinity Wi-Fi on your modem as requested. Please let me know if you need anything else.


Could you disable mine as well?  I've called three times now and they have said it's disabled... but it's still active.

 

Thank you!



 

Community Manager
Community Manager

Re: How to disable xfinitywifi?

Hello hibernate,

 

Xfinity Wifi is turned off in your modem. 

hibernate
New Member

Re: How to disable xfinitywifi?

Thanks!
Yeah, I finally got someone on the phone today (4th phone call) who was able to escalate to a supervisor to get it shut off.