Our Comcast gateway is still broadcasting the xfiniitywifi wireless network, even though I thought it had been disabled after the installation was complete. I saw a posting with instructions on the process to disable it, but I don't see the options that were referenced in that posting.
Thank you in advance for any assisstance that can be provided.
Clark Walters
Solved! Go to Solution.
Hello Gclarkw,
I have disabled Xfinity Wi-Fi on your modem as requested. Please let me know if you need anything else.
Mike,
Can you please turn off Xfinity Wifi Public Hotspot for me
It keeps coming back on daily without a reboot and we call tech support daily to turn it off but the following day is back on. Please help!
Thank you
Hello 8495,
I am not showing that your account has an Xfinity Wifi modem. Would you please send a private message with your account information so I may process your request?
@Comcast_Michael wrote:Hello @Gclarkw,
I have disabled Xfinity Wi-Fi on your modem as requested. Please let me know if you need anything else.
Could you disable mine as well? I've called three times now and they have said it's disabled... but it's still active.
Thank you!
Thanks!
Yeah, I finally got someone on the phone today (4th phone call) who was able to escalate to a supervisor to get it shut off.