Back on Jan 15, 2016 I disabled xfinity public hotspot on my routers via the online Comcast web interface. I know this because we use a trouble ticket system and that's the date on the ticket.
An audit just showed these interfaces active again for both routers.
I just logged-in to the Comcast web interface and - boom - both routers show xfinity hotspot enabled.
I have "disabled" the xfinity public hotspot, but after reading the other tickets in this forum I see that Technical Support must be involved.
So here is what I want:
1) Public xfinity hotspot disabled.
2) Private wifi enabled.
I will provide any necessary information by private email, not published here. Please give me a link.
I'm having issues finding your account number. Can you please send me a private message with your account umber so I can turn xfinity wifi off?