Hi vajoe and welcome to the business forums.
I can certainly help with your hotspot. To permanently disable this feature, this would need to be done through the portal.
Here's a link to where that should be:
https://business.comcast.com/help-and-support/internet/comcast-business-wifi-hotspot-directory-infor...
If you not seeing this tab, please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.
