Business WiFi
Personalize, manage, and control your Comcast Business WiFi connections including Comcast Business WiFi Pro
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bel
New Member

Cannot access Public Wifi Hotspots with my bussiness account login

The username / password used for logging into my business account does not work on xfniity wifi hotspot app.

Any help would be greatly appreciated

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9 REPLIES 9
Official Employee

Re: Cannot access Public Wifi Hotspots with my bussiness account login

Hi bel and welcome to the support forums.

 

I would like to assist with the issue of your login credentials and review why you are not able to use hotpsots. Please private message me your account number and business name. Also, please include the username you are using to login with as well.

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lphan
Visitor

Re: Cannot access Public Wifi Hotspots with my bussiness account login

Hello,

 

I'm having the same problem as well. The error message was "username and password do not match" even though I was able to log in using the same credentials on my phone, but not on my laptop. 

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Official Employee

Re: Cannot access Public Wifi Hotspots with my bussiness account login

 

Hi lphan and welcome to the support forums. 

 

I would like to assist with the issue you are encountering when trying to log in. Please private message me your account number, the name of your business and email address you are using to sign in with. 

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junebug
New Member

Re: Cannot access Public Wifi Hotspots with my bussiness account login

I also can not connect public hotspots using my business account login info. Would appreciate any help.

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Official Employee

Re: Cannot access Public Wifi Hotspots with my bussiness account login

Hi junebug and welcome to the support forums.

 

I can certainly assist with your hotspot access. Please private message me your account number, the name of your business and your username you are using to log in with.

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ejcon
New Member

Re: Cannot access Public Wifi Hotspots with my bussiness account login

I'm having the same problem.  Can't access the public wifi hotspots using our business account credentials.  Help please.

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Official Employee

Re: Cannot access Public Wifi Hotspots with my bussiness account login

 

Hi ejcon and welcome to the support forums.

 

I can definitely help with your hotspot access. Please private message me your account number and the name of your business.

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Mickies
Visitor

Re: Cannot access Public Wifi Hotspots with my bussiness account login

I was told business customers no longer may use the free public WiFi! If this isn't the case, I would like it to be clarified
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Official Employee

Re: Cannot access Public Wifi Hotspots with my bussiness account login

 

Hi Mickies and welcome to the business forums.

 

You are able to still use XFINITY® WiFi public hotspots across the country. I have provided a link below: 

 

https://business.comcast.com/help-and-support/internet/comcast-business-access-public-xfinity-wifi-h...

 

 

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