Hello, I hope that your day and night have been treating you well. I am sorry you are not able to log into Xfinity Hotspots but I will be more than happy to help. It is always a pleasure working with our valued customer over forums. If you can send a private message this will allow me to investigate this Hotpot issue further and help you in greater detail. If you can include the account number, the phone number, and the service address (with the city, state, and zip code) that would be great!