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Also - Mystery BROADCOM_GUEST wifi hotspots...

I've had an escalated ticket put in for two weeks, with no answer from Comcast at all on what is going on. I have 6 mystery broadcom guest wifi hotspots, plus a "hidden network" hotspot coming from my comcast business modem. There was another post about this, with 2 people having the same issue, and it is now locked... with no solution posted. 

 

This poses a huge security risk for my company... we are a software development company working directly with the medical industry, can you imagine what HIPPA has to say about a huge security flaw allowing my neighbords direct access to my modem from a guest hotspot that nobody in Comcast seems to have any idea about?

 

Help?

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New Member

Re: Also - Mystery BROADCOM_GUEST wifi hotspots...

Hey, thanks for reaching out, we got it solved. I had to do a factory reset on my modem.

--Dave

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Official Employee

Re: Also - Mystery BROADCOM_GUEST wifi hotspots...

Hello, I hope outside of this service and security concern, your day is going well. I am sorry to hear you have not heard back about your ticket. Do you still have your ticket number? It sounds like we may have a service issue to focus on and a security issue. Are you able to send a private message with your account information so I can make sure we work on these issues accurately? If you can include your first and last name, your service address, and your account number (or phone number) this would be great and will help me get started. 

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New Member

Re: Also - Mystery BROADCOM_GUEST wifi hotspots...

Hey, thanks for reaching out, we got it solved. I had to do a factory reset on my modem.

--Dave

View solution in original post

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Official Employee

Re: Also - Mystery BROADCOM_GUEST wifi hotspots...

Yay! We are so glad to see that you were able to find a resolution and if you do need anything else, please let us know as we are always here 24/7. 

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