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Account Login doesn't work for Xfinity WiFi Hotspots

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MSTA
Visitor

Account Login doesn't work for Xfinity WiFi Hotspots

I cant login to xfinity hotspots. I can install the security profile on my iphone but cant connect to the internet.

Official Employee

Re: Account Login doesn't work for Xfinity WiFi Hotspots

 

Hi MSTA and welcome to the business forums.

 

Thanks for reaching out. I can definitely help with our login issue with our hotspots. Are you only having an issue with one device logging in or have you tried multiple devices? Have you also attempted to connect at multiple locations?

MSTA
Visitor

Re: Account Login doesn't work for Xfinity WiFi Hotspots

I have tried multiple devices (laptop and iPhone) in multiiple locations. The xfinity login portal says credentials are invalid. If I remember correctly a rep told me to call in when I receive my 4 digit pin to create a login for the portal.

Official Employee

Re: Account Login doesn't work for Xfinity WiFi Hotspots

Would you mind verifying your full name, address, and a phone number linked to the account so I can help?

MSTA
Visitor

Re: Account Login doesn't work for Xfinity WiFi Hotspots

Sent as PM

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