Re: Account Login doesn't work for Xfinity WiFi Hotspots

AccountingLM · ‎11-02-2015

I've been waiting since last week for a response to our ticket, but have not received any information. We have a Comcast business account and our login should allow us to be able to access Xfinity Wifi hotspots, but we constantly get an error saying the login is incorrect.

We've verified several times with Comcast that we're using the correct login information - I mean, I was able to log into my account to be able to pay the bill and post here, so why isn't the login working for the Xfinity hotspots?

whyisthissodifficult · ‎11-03-2015

Having the same issue. It used to work, but now it doesn't.

CCMichael · ‎11-05-2015

hello AccountingLM,

Would you please send me a private message with your account info so that I may investigate?

CCMichael · ‎11-05-2015

hello whyisthissodifficult.

Would you please send me a private message with your account info so that I may investigate?

wjezek · ‎11-22-2015

i have same problem

wjezek · ‎11-22-2015

I have same problem. It used to work, but now it doesn't

CCMichael · ‎12-10-2015

Hello wjezek,

I have refreshed your business portal profile. Would you please try to login again and let me know if it's now working?

kevinjr · ‎12-29-2015

I am having the same problem with loging in

Comcast_Jacob · ‎12-30-2015

Hello Kevinjr welcome to the forum,

Are you using a comcast hosted email address to try and access a hotspot?

kentheteck · ‎05-30-2016

When I try to use either of my comcast.biz usernames and passwords it says the login is incorrect. This happens on both the web page and android app, please help

CCMichael · ‎06-02-2016

Hello kentheteck,

Are you still having issues logging into your WiFi hotspots?

Bkulbacki · ‎07-04-2016

I am having the same issue. Regular email works to login to this but won't let me connect to cable wifi or xfinity wifi..

CCMichael · ‎07-07-2016

Hello Bkulbacki,

Would you please send a private message with the user account that is having issue so I can investigate for you?

Uma · ‎07-13-2016

I have the same problem. while attempting to logint to the xfinity wifi app on Iphone error message says "Authrorizatio failed, we are sorry xfinity wifi is not aviable with your tier of service error code 0106"

I can login to my business account and with this user credentials.

CCMichael · ‎07-22-2016

Sorry for the delayed response. I was looking over your account and could not see what was causing this issue so I refreshed your profile to see if it helps. Are you still having issues logging into your Xfinity WiFi?

disgruntled · ‎08-15-2016

So - when I am traveling I have been able to log into an xfinity hotspot on my laptop but - your service refuses to authenticate my iPhone. I enter my user name, password and get thrown into a verification loop - where I enter my Comcast account number and it asks for either my address or phone number associated with the account. Adn then I click on a verification method - the Log IN reverts back to 'choose a method to verify your identity'. Basically stuck in an endless loop that does not work.

lphan · ‎10-05-2017

I'm having the same issue. When I tried to log in to XFINITY wifi it said that "username and password do not match" even though I was able to log in before using the same credentials.

Can someone help?

lphan · ‎10-05-2017

I'm having the same issue. When I tried to log in to XFINITY wifi it said that "username and password do not match" even though I was able to log in before using the same credentials.

Can someone help?

marktorgeson · ‎12-11-2017

Xfinity doesn't recognize my username or password. Please reset my account so I can have access to wifi hotspots.

THanks,

Mark Torgeson

Comcast_Phil · ‎12-11-2017

Hi marktorgeson and welcome to the business forums.

I can certainly assist with your hotspot access. Please edit the public post to remove your account number and send me a private message that includes the account number and the service address.