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50mbps = 5mbps ???

New Member

50mbps = 5mbps ???

This is our average speeds even though we pay for guaranteed 50 Mbps download. Can't post a screenshot of the results from SpeedTest but it's consistently 5-10mbps down and 2-3 up.

Official Employee

Re: 50mbps = 5mbps ???

Hello, I can take a look at your internet speed concerns. Can you please confirm the phone number, account number, and full address of the account?