50mbps = 5mbps ???

[Mo]

This is our average speeds even though we pay for guaranteed 50 Mbps download. Can't post a screenshot of the results from SpeedTest but it's consistently 5-10mbps down and 2-3 up.

[Comcast_Anisa]

Hello, I can take a look at your internet speed concerns. Can you please confirm the phone number, account number, and full address of the account?