When receptionist tries to transfer calls or call extentions to any of us, she gets put directly into our voicemails. Also, our DND switch (on/off) does not work.
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Re: calls go directly to voicemail
We are having the same problem, calls transferred to a user not on the phone just go to voicemail. A tech gave me a star code before to turn it on and off, but I misplaced it. This is NOT from Do not Disturb being on or off. The last time this happened the call center tech told me this was a switch that only they had on the control console and they were not sure how it got changed in the first place.