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VoiceEdge app not consistently pushing messages directly to phone

ekosi
New Member

VoiceEdge app not consistently pushing messages directly to phone

This is true for both the iphone and Samsung Galaxy S4. Just had the phones upgraded Voice Edge yesterday. We need to know about voicemails immediately, hope the apps will be viable options. I have had to open the app to get the message. Notification Center setting are correct in the app and in the phone settings.

Community Manager
Community Manager

Re: VoiceEdge app not consistently pushing messages directly to phone

Hi ekosi.  We tested tthe voice mail app with Iphone 5 and a Samsung and received the visual indication of voicemail receipt.  Can you provide us with a bit more info on what happens during your test?

 

Thank You

ekosi
New Member

Re: VoiceEdge app not consistently pushing messages directly to phone

App has not consistently been notifying us about messages on either phone, never plays a sound on either phone for notifications, and now in the last 24 hours, isnt working at all.