Business VoiceEdge
Equipment & Features
Back to Top

Transfer call from desk phone to Softphone

Highlighted
98662
New Member

Transfer call from desk phone to Softphone

Is it possible to tranfer a call from users desk phone to their softphone during a call with out putting the caller on hold?

 

Official Employee

Re: Transfer call from desk phone to Softphone

What type of phone system is being used? If it's a Polycom system, this might be useful: https://business.comcast.com/help-and-support/voiceedge/transfer-calls-using-polycom-phones/

98662
New Member

Re: Transfer call from desk phone to Softphone

Yes we have the Polycom.  Which transfer solution are suggesting to use?

Official Employee

Re: Transfer call from desk phone to Softphone

That would be the Consultative transfer.

I apologize, I realized the link in the previous post did not work. Here is that link, https://business.comcast.com/help-and-support/voiceedge/transfer-calls-using-polycom-phones/

Discussion stats
  • 3 replies
  • 123 views
  • 0 kudos
  • 3 in conversation