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Schedule after Hours Greeting

ITMCIFF
Visitor

Schedule after Hours Greeting

Hello.

 

I write you because we want to shedule a after hourse greetings, like after 6pm. For wich option may i schedule business hour and after business hour? I knowthe option for upload the greeting but for wich option may i establish the hours?

 

Thanks

Official Employee

Re: Schedule after Hours Greeting

Hi there! Thanks for reaching out in regards to the auto attendant. You can actually follow this link https://business.comcast.com/help-and-support/voice/manage-automated-attendants-for-voiceedge-select... which will walk you through how to set that up. Can you please let me know if you are still having issues? I am happy to help! Smiley Happy 

ITMCIFF
Visitor

Re: Schedule after Hours Greeting

Thanks for ask Anisa but i dont use that portal, for configure the VoIP phones i use the portal in this link 

https://business.comcast.com/myaccount/BVE/Migration/Login)

 

Doyou a video or manual to configure in that portal? 

Official Employee

Re: Schedule after Hours Greeting

Oops, I am so sorry about that. Can you follow this link https://business.comcast.com/help-and-support/voiceedge/manage-automated-attendants/ instead and see if this works? Smiley Happy 

Highlighted
ITMCIFF
Visitor

Re: Schedule after Hours Greeting

Im sorry Anisa, but that vieo and screenshots show another portal different from mine. I attached the screenshot of my interface.

 

VoiceEdge.png

Official Employee

Re: Schedule after Hours Greeting

Ah, they updated the portal awhile back. This video shows the new portal matching yours and how to set up AA through there: Business VoiceEdge: Setting Up Your Auto Attendant. It gives a pretty good step-by-step in that video but let us know if you happen to need any further assistance Smiley Happy