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Changing outgoing messages

CHTech
Visitor

Changing outgoing messages

Anyone having trouble with their system not allowing updates to greetings.  About a month ago I was trying to create and set an away message for a staff who was away on vacation. I tried for a long time to do it. I created a recording and tried to upload it... it would accept the upload. I changed her password and logged in to the phone as her and couldn't change it. I gave up and just forwarded all her calls to another line.

 

Today another staff member told me she spent a few hours yesterday trying to change her greeting. Again from the phone itself and the portal with no luck.

 

Seem something is wrong with the sytem.  Thanks

Tags (2)
Official Employee

Re: Changing outgoing messages

Hi CHTech. I was able to respond to your private message. Please respond there. 

 

This could be an issue with a requirement of the audio file shown here: 

web.wdv.comcast.net/Help/en_US/RecordAnAudioGreeting.htm

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