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Calls to reception go straight to voicemail

SOLVED
kvalleskey
Visitor

Calls to reception go straight to voicemail

If someone calls it goes to reception just fine, but if someone tries to call reception from their extention it goes straight to voicemail. It is not on DND or anything else that I can tell. It started a couple weeks ago. Any suggestions would be appreciated!! 

Accepted Solution

Re: Calls to reception go straight to voicemail

Hi kvalleskey and welcome to the business forums.

 

You definitely have an odd calling issue and I do appreciate you letting us know about this. I'll need to review your Voice Edge services. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account? 

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Accepted Solution

Re: Calls to reception go straight to voicemail

kvalleskey, glad tech ops was able to provision the voicemail box back to the reception extension! Remember you can use the Comcast Business app to check the billing details on your account, manage your services as well as utilize some of those awesome business voice edge services! Thanks for being a valued customer and post again if you need anything else! 

 

Ken

View solution in context
Official Employee

Re: Calls to reception go straight to voicemail

Hi kvalleskey and welcome to the business forums.

 

You definitely have an odd calling issue and I do appreciate you letting us know about this. I'll need to review your Voice Edge services. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account? 

Highlighted
Official Employee

Re: Calls to reception go straight to voicemail

kvalleskey, glad tech ops was able to provision the voicemail box back to the reception extension! Remember you can use the Comcast Business app to check the billing details on your account, manage your services as well as utilize some of those awesome business voice edge services! Thanks for being a valued customer and post again if you need anything else! 

 

Ken