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Calls going directly to Voicemail.

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mes
New Member

Calls going directly to Voicemail.

We have 5 lines in our office. When a customer tries calling the office and selecting (Auto Attendant) which employee they wish to speak with, the call goes directly to the employees Voicemail......the phone does not ring for the employee to take the call.  This issue has happened in the past but usually corrected itself but this time it is still going on and its been almost 2 days.

Help!

Official Employee

Re: Calls going directly to Voicemail.

 

Hi mes.

 

I would like to assist with your voice services. Please private message me your full name, the name of your business, the full service address and the phone number associated with your services.

carole720
New Member

Re: Calls going directly to Voicemail.

A similar thing has been happening to me. I don't even hear the phone ring and all of a sudden I get a blue flashing light that tells me I've missed a call. Very frustrating when my customers call and can't reach us.

Official Employee

Re: Calls going directly to Voicemail.

Hi carole720 and welcome to the business forums.

 

I would like to assist with your voice issue. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account. 

Official Employee

Re: Calls going directly to Voicemail.

The issue is that the users phoine somehow got their DND button pushed. It's hard to see it on the V310/311 but look closely and make sure the DND is not turned on.

 

Brian Smiley Happy

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