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Automated attendant playback quality

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reedskidenver
New Member

Automated attendant playback quality

When I upload a custom message to the automated attendant, the playback quality is scratchy and muffled. I used a studio recorded message that was perfect. Has anyone else had this problem?

Official Employee

Re: Automated attendant playback quality

Hi reedskidenver.

 

I would like to assist with your automated attendant greeting. When uploading your own message, there are some requirements that need to be met from that file. Here's a link to that:

http://bve-web.wdv.comcast.net/Help/en_US/RecordAnAudioGreeting.htm

 

Please let me know if you need anything.

EVO
New Member

Re: Automated attendant playback quality

Yes! and I can't change it back to the standard... I have tried everything this is a pain.  I may have to cancel my phone service with them

EVO
New Member

Re: Automated attendant playback quality

I have a mac so your link is not helpful

Official Employee

Re: Automated attendant playback quality

I'd be more than happy to assist you with your Comcast Business VOIP Services.

Please, send me a private message with your first and last name and, the phone number registered to your account.

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