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Adding an additional Enterprise Admin

Kmaqb
Visitor

Adding an additional Enterprise Admin

What's the process for adding a new Enterprise Admin to my group using the EA portal?

 

I went to https://business.comcast.com/bveportal and logged in as EA, then I went to Manage Admins and added a new user. That user got an email with a username and password. When the user logs in, it says his account is locked. When the account password is attempted to be reset, it says the account is locked because no security questions have been entered.

 

Is there a way I can an additional Enterprise Admin?

 

Thanks

Official Employee

Re: Adding an additional Enterprise Admin

Hi Kmaqb! Since the new admin is locked out, I'd like to see if we can get their new account unlocked so you don't have to create a new one. Would you please click on my handle (Comcast_Gina) and send me a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number? I'll also need the username you set up for the new account. Thanks! 

Kmaqb
Visitor

Re: Adding an additional Enterprise Admin

Hello,

 

I have sent two private messages over the previous week but I haven't received a response yet. Please check your inbox. 

 

Thanks

Khuram

Official Employee

Re: Adding an additional Enterprise Admin

My apologies on the delay in our response. I have located the messages that you have sent and I will be responding to you there shortly.