Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
JJatSN
Visitor

softphone volume control

My softphone seems to only have 2 volumes: off or eardrum-shatteringly loud, even at the lowest setting on the softphone volume slider. Trying to supplement with PC volume controls does nothing. The softphone seems to be set up to bypass bluetooth headphone volume controls in all PC settings. How do I get to a more reasonable volume?

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Community Manager
Community Manager

Re: softphone volume control

Thanks for taking the time to reach out to us through our business forums. I am sorry to hear that you are having this issue with your softphone volume. I would love to assist further with the voice service concerns. Can you please reach out through private message with your first and last name, full service address and account number or phone number and we will get to the bottom of this for you. -Comcast_Michelle

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