Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
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New Member

dropped calls, calls do not go through, representatives don't have answers .

We had the phone system installed thinking it would be the anwers to our busy office. It has been horrible. It does not perform as promised and the feature we were sold on doesnt exisit. Our calls do not come through, calls are dropped constantly and protocols/schedules set in system erased by reps who do not know what they are doing. Phones are not reliable. They want 700 dollars to send someone to train or send someone to come in and replace all the new lines and equiment just put in. I would appreciate someone, not a sales rep getting in touch with us to solve this crisis. We cannot run a business like this

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Official Employee

Re: dropped calls, calls do not go through, representatives don't have answers .

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you are not satisfied with our phone service as this is not what we strive for. You have reached an amazing team to help get this taken care of for you. Can you please send us a private message with your name, the full address, and the account number? 

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