can't connect to online voicemail

[ddiamond]

I have been trying to log onto our voicemail boxes but get that the BroadWorks service is currently unavailable and when I have tried to call I am told that they are being hit with unusually high calls. On hold forever. Had to hang up. I am a New England customer.

[Comcast_John]

HI ddiamond.  I apologize for the delayed response.  I have escalated this issue to our Engineering Team for resolution. 

Thank You