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calls go straight to voicemail even though DND not activated

SOLVED
DGC
Visitor

calls go straight to voicemail even though DND not activated

calls going straight to voicemail even though I do not have DND activated

Accepted Solution

Re: calls go straight to voicemail even though DND not activated

Hello, I am sorry you are having trouble with your phone service. I will be happy to help. Are you able to send a private message at your convenience?

 

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Community Manager
Community Manager

Re: calls go straight to voicemail even though DND not activated

Hello, I am sorry you are having trouble with your phone service. I will be happy to help. Are you able to send a private message at your convenience?

 

Highlighted
Community Manager
Community Manager

Re: calls go straight to voicemail even though DND not activated

Let me take a closer look at your account and equipment so I can help in better detail. May I please confirm your name, service address, and account number? You can reset the modem by removing the power cord for a few seconds and plugging it in. 

chuckyd
New Member

Re: calls go straight to voicemail even though DND not activated

How can I help me
Official Employee

Re: calls go straight to voicemail even though DND not activated

I would like to try some troubleshooting steps to see if we can get those calls to come through instead of going straight to voice mail. In order to help, please send me a private message with your first/last name and your full address so I can ensure I am working on the correct account. -Gabriel

DGC
Visitor

Re: calls go straight to voicemail even though DND not activated

Our local Comcast tech resolved the problem remotely.

 

Thanks,

DGC

Community Manager
Community Manager

Re: calls go straight to voicemail even though DND not activated

Awesome, I'm glad to hear that it's been resolved! If you have other questions or concerns, please reach back out to us. We're always glad to help! 

 

-Gina