Hello, I am sorry you are having trouble with your phone service. I will be happy to help. Are you able to send a private message at your convenience?
Let me take a closer look at your account and equipment so I can help in better detail. May I please confirm your name, service address, and account number? You can reset the modem by removing the power cord for a few seconds and plugging it in.
I would like to try some troubleshooting steps to see if we can get those calls to come through instead of going straight to voice mail. In order to help, please send me a private message with your first/last name and your full address so I can ensure I am working on the correct account. -Gabriel
Awesome, I'm glad to hear that it's been resolved! If you have other questions or concerns, please reach back out to us. We're always glad to help!