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Visitor

Voicemails sent to wrong email addresses

I just ran across a weird scenario - voicemails were left for two users, one at 12:14pm and the other at 12:17pm today (8/20, Mountain time). All the settings for these two users were/are correct, but the voicemails crossed and were sent to the other user. Anyone else see this happen today?

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Official Employee

Re: Voicemails sent to wrong email addresses

Hello, how are you? I hope your Thursday is going well. I am not seeing any known issues regarding Voicemail but I will be more than happy to help. I am sorry you are dealing with this unconventional issue. I will need to locate your account to double-check your service. Are you able to send a private message so I can help?  If you can include your name, service address, and account number (or phone number) this will help us get started. 

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Visitor

Re: Voicemails sent to wrong email addresses

Sorry, I didn't see the reply on this until now. This is actually my first posting on the forums here, so I'm unfamiliar with the processes here. How do I go about sending a private message to you?

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Official Employee

Re: Voicemails sent to wrong email addresses

Thanks so much for taking the time to reach back out to us and welcome to our business forums. All you need to do to reach out to us through private message is to click on my handle and select private message. Once we get the account details we can certainly find out what is going on with those voicemail settings to ensure that they are getting routed correctly, I can only imagine how frustrating it is that they are routing to the incorrect email address. 

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