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Voiceedge Hunt Group with Distinctive Ring

I do not see an option on Voiceedge Hunt Group to set up a Distinctive Ring.

 

This is important, as we have 4 phone stations set up on the hunt group to ring simultaneously, to assure someone is able to pick up an incoming call.  

 

The problem we are experiencing is when these 4 phone stations ring, other people in the office cannot tell if this is an internal call or one from outside.    So people are hesitant to do a call pick up, as we have provided these instructions to our office on how to pick up a call if for some reason all 4 phone stations are not available to pick up the outside call.

 

Our team is requesting a Distinctive Ring to be utilized for the hunt group to recognize a call from the outside and not one that is internal.

 

 

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Community Manager
Community Manager

Re: Voiceedge Hunt Group with Distinctive Ring

Hi there and thank you so much for reaching out! You do have the option to set up a distinctive ring on the Business VoiceEdge lines using these instructions: Activate Distinctive Ring for your Business VoiceEdge account . If you have any questions or need any assistance along the way, please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and let us know how we can be of assistance Smiley Happy 

 

-Gina

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Community Manager
Community Manager

Re: Voiceedge Hunt Group with Distinctive Ring

jquinones,

 

Unfortunately, distinctive ring and a hunt group do not work in conjunction with each other. We may be able to set up a priority alert in the hunt group, but there is a limit on the amount of numbers we can do. I'll send you more info in the private message you sent!

 

Ken

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