It has been 2 weeks now that customers cannot hear us on the phones because they claim that our voice is "cracking" duringthe phone calls. We have reset the VoiceEdge modem to no avail. I have requested a tech person visit our office to correct this issue, but to no avail. Where can I contact the Comcast Home Office to get this corrected?
Hi alramirez56. Our Service Center reported that a technician has been dispatched to resolve the call quality issue. Please let us know if you your issue was not resolved or additional assistance is needed.