Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
SRideout
New Member

Voice Edge Set Up

Never in my life have I had such horrible customer support. We had the system installed on Monday.. and as of this afternoon we are still unable to receive calls. The phones were installed and *POOF* the tech was gone.. and we were left to fend for ourselves on how to set everything up...I have submitted no less than 6 tickets. When calling back to find out the status of my ticket.. which have been "elevated to a tier 2" I can never get the same person twice. Calls are passed off to other employee's who start the "ticket" process all over again. I have a business to run, two days without incomming calls is UNACCEPTABLE. I regreat switching over from 8 x 8. All the phones flash as if we have voice mail.. but no one can get through to make a call. When I call my voice mail box to see if a customer was able to get through.. it says I have no voice mail.. I will never recommend Comcast to any business owner. 

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Official Employee

Re: Voice Edge Set Up

Truly sorry to learn that you are having such a poor experience with installation and service. I would like to see what can be done to get this fixed for you. Please send us a private message to proceed. 

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