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New Member

Voice Edge Select, crappy quality of outgoing greeting message

I've recorded very clear sounding greetings for the auto attendant and phone extensions from an iphone and PC as MP4 then converted, or recorded direclty in the Voice Edge Select as WAV files. When played back on my devices the quality is excellent, clear, with no back ground noice.

However when I upload the wav files into the Voice Edge Select and call into the auto attendant they are  poor 1970's anwering machine quality which our customers can't understand.

Please advise. Thanks

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13 REPLIES 13
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Official Employee

Re: Voice Edge Select, crappy quality of outgoing greeting message

Hi racer_rr and welcome to the business forums.

 

I can certainly assist with the quality of your recording. Do you by chance know the size of the WAV file you're uploading? This should be a mono recording, not stereo. It also should be 8-bit only.

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New Member

Re: Voice Edge Select, crappy quality of outgoing greeting message

My business’s outgoing voice message is full of static — very poor quality. I’ve recorded one on my iPhone and uploaded as an mp3 and also tried recording directly on the Comcast Business website using the mic on my MacBook. When played back on these devices. The recordings sound perfect, but when I call my business phone, the recording is noisy — poor quality and the message is hard to understand. Please advise. Thanks.
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Official Employee

Re: Voice Edge Select, crappy quality of outgoing greeting message

Good afternoon, thanks for taking the time to reach out to us through the Forums! I would be more than happy to help with your voice edge select concerns. Can you please send us a private message with your full-service address, your name, and the phone number to the account? 

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New Member

Re: Voice Edge Select, crappy quality of outgoing greeting message

Hello,  did Comcast ever fixed the crappy sounding outgoing message?  Our outgoing message still sounds horrible.  We were told Comcast was working on it.  What is the update?  Thanks

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Official Employee

Re: Voice Edge Select, crappy quality of outgoing greeting message

Hello, thanks for taking the time to reach out to us through our business forums. I am sorry to hear that you are having an issue with your outgoing message quality. I would love to look further into this. Can you please reach out through private message with your first and last name, full service address and account number or phone number. 

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New Member

Re: Voice Edge Select, crappy quality of outgoing greeting message

We’re also having the same issue. I work in the audio industry recorded a clean greeting. I converted the wav file to multiple formats and they all sound awful with tons of distortion after uploading. Very unprofessional. The 8khz spec is unacceptable but the distortion is what’s really bad. I called tech support and got no where.
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Official Employee

Re: Voice Edge Select, crappy quality of outgoing greeting message

Hi there. This is a great coincidence as I also work on audio as well. I know setting up out going greeting messages can be stressful when the audio doesn't seem to fall in place. I have had this same issue and was able to find a quick work around. Have you tried exporting the audio at -3 decibals? Usually the conversion of audio increases the gain during conversion. -Rob K. 

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New Member

Re: Voice Edge Select, crappy quality of outgoing greeting message

Agree that down sampling to 8 bit and reducing gain (sometimes running noice reduction filter) seems to do the trick

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Official Employee

Re: Voice Edge Select, crappy quality of outgoing greeting message

Thanks for reaching back out to us.I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to help with the quality of the greeting message for you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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New Member

Re: Voice Edge Select, crappy quality of outgoing greeting message

Hi Robert,

Thanks for the tip.  I am going to give that a try because I have the same issue.

 

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Official Employee

Re: Voice Edge Select, crappy quality of outgoing greeting message

We are sorry for the delay and can you please let us know if that resolved your issue? Thank you for your time. 

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Visitor

Re: Voice Edge Select, crappy quality of outgoing greeting message

Hi Comcast_Phil, 

 

We are experiencing similar issues as our original recording was not recorded in mono and the quality sounds fine on our end, but really bad once uploaded to Comcast. Is there a way to edit the original recording to make it mono so we don't have to re-record? If we do have to re-record what is the best recording system/app to use to ensure that it's mono and 8-bit only? 

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Official Employee

Re: Voice Edge Select, crappy quality of outgoing greeting message

Thanks so much for taking the time to reach out to us through our business forums regarding your vociemail recording. I am so sorry for the delay in our response and truly appreciate your patience with us. I would love to assist with the voicemail issues that you are having as I would find it pretty frustrating to call into a business and no be able to understand the voicemail greeting so I can only imagine how this is impacting your business and incoming calls. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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