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racer_rr
New Member

Voice Edge Select, crappy quality of outgoing greeting message

I've recorded very clear sounding greetings for the auto attendant and phone extensions from an iphone and PC as MP4 then converted, or recorded direclty in the Voice Edge Select as WAV files. When played back on my devices the quality is excellent, clear, with no back ground noice.

However when I upload the wav files into the Voice Edge Select and call into the auto attendant they are  poor 1970's anwering machine quality which our customers can't understand.

Please advise. Thanks

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3 REPLIES 3
Official Employee

Re: Voice Edge Select, crappy quality of outgoing greeting message

Hi racer_rr and welcome to the business forums.

 

I can certainly assist with the quality of your recording. Do you by chance know the size of the WAV file you're uploading? This should be a mono recording, not stereo. It also should be 8-bit only.

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MaryTaylor
New Member

Re: Voice Edge Select, crappy quality of outgoing greeting message

My business’s outgoing voice message is full of static — very poor quality. I’ve recorded one on my iPhone and uploaded as an mp3 and also tried recording directly on the Comcast Business website using the mic on my MacBook. When played back on these devices. The recordings sound perfect, but when I call my business phone, the recording is noisy — poor quality and the message is hard to understand. Please advise. Thanks.
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Official Employee

Re: Voice Edge Select, crappy quality of outgoing greeting message

Good afternoon, thanks for taking the time to reach out to us through the Forums! I would be more than happy to help with your voice edge select concerns. Can you please send us a private message with your full-service address, your name, and the phone number to the account? 

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