Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
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tantonysca
Visitor

VoIP phone does not work at home

I have BVE at business.  The phone is on VLAN 5 connected to a EdgeMarc router.  We have Polycom VVX501 HD phones.  If I take the phone to my home and plug into my home LAN, is the phone suppose to work?

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4 REPLIES 4
Community Manager
Community Manager

Re: VoIP phone does not work at home

Hi there, the VoIP that is set up at your business is strictly set up for business use, and has different firmware from what would be your residential service. If needed, you can forward your calls to a different number, but the system would have to stay at your business.
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tantonysca
Visitor

Re: VoIP phone does not work at home

I figured if I connect the business VoIP phone to my home LAN, it would go through the cloud to get dhcp from the VoIP router.  

 

Plus my thinking that the BVE app works over the cloud, so I thought the phone also would.

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Community Manager
Community Manager

Re: VoIP phone does not work at home

My apologies the phones are connected at your business location and are specialized for the business location with the business connection. Yes, the app does use cloud functions however the phone is made to be used at your business and will only function as such. Comast_Michelle

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Community Manager
Community Manager

Re: VoIP phone does not work at home

Hi there. I'm so sorry for the late response. Our business phone service is provisioned specifically for business systems. Unfortunately, it's also provisioned for your location only. - Rob
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