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View On-hold of other lines

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Labrix
New Member

View On-hold of other lines

We have BVE and have 3 users in a hunt group. When one user gets a call and puts it on hold, nobody else is able to see that there is a call on hold besides that person.  Is there a way to get others to be able to see who is on hold?

Accepted Solution

Re: View On-hold of other lines

It sounds like I need to get the Shared Call Appearance with Multiple Call Arrangement' features enabled for our users for this sort of feature.  I have sent off the request to our rep.

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Accepted Solution

Re: View On-hold of other lines

HI Labrix.  The shared call appearance feature can provide the status of other lines in the group.  To access the feature:

Sign in via the BVE portal account, click  <Call Control> then click < shared call appearance> the shared call appearance functions can be customized there.  

 

Thank You

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Accepted Solution

Re: View On-hold of other lines

From what the tech from Customer Care is saying, we cannot manage this online at all and any changes must be sent through them for a change of service ticket.

 

Any thought as to why they would say that but your information is different?  (I do not have 'Call Control' or 'Shared Call Appearance' options in my portal account.)

 

Thanks!

View solution in context
Labrix
New Member

Re: View On-hold of other lines

It sounds like I need to get the Shared Call Appearance with Multiple Call Arrangement' features enabled for our users for this sort of feature.  I have sent off the request to our rep.

Highlighted
Community Manager
Community Manager

Re: View On-hold of other lines

HI Labrix.  The shared call appearance feature can provide the status of other lines in the group.  To access the feature:

Sign in via the BVE portal account, click  <Call Control> then click < shared call appearance> the shared call appearance functions can be customized there.  

 

Thank You

Labrix
New Member

Re: View On-hold of other lines

I have to call in to get the feature enabled first.  Why I have to request a free feature to be added to the account after initial setup, I do not know.

Labrix
New Member

Re: View On-hold of other lines

From what the tech from Customer Care is saying, we cannot manage this online at all and any changes must be sent through them for a change of service ticket.

 

Any thought as to why they would say that but your information is different?  (I do not have 'Call Control' or 'Shared Call Appearance' options in my portal account.)

 

Thanks!