Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
New Member

Using old desktop app

Can we use the old app since this new one is not in anyways an upgrade and has less functionality.

 

Also can we have some opt out of our phone contracts due to this change.

 

we were sold our system under the sales point of everything can be done the same from the phone in the app.

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New Member

Re: Using old desktop app

no comcast cares  copy paste reply for me  i guess

 

 

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Community Manager
Community Manager

Re: Using old desktop app

Hi Rick1! That's a great question. Comcast Business regularly evaluates our Business VoiceEdge features' usage and how our customers use them. We sometimes change how and where they're enabled or disabled to provide our business customers the most direct and efficient experience we can offer. What are some of the features you're referring to? There may have been some changes to how you access the features that we can update you on. 

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Official Employee

Re: Using old desktop app

Hi Rick1! That's a great question. Comcast Business regularly evaluates our Business VoiceEdge features' usage and how our customers use them. We sometimes change how and where they're enabled or disabled to provide our business customers the most direct and efficient experience we can offer. What are some of the features you're referring to? There may have been some changes to how you access the features that we can update you on. Can you please reach out through private message with your first and last name, business service address and account number or phone number. 

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