Business VoiceEdge ®
A cloud-based, virtual PBX service loaded with calling features
People in operations center talking on Landline phone. Operators in the office.
Highlighted
New Member

Uninstall BVE Softphone from my Mac

I am have an issue with the BVE Softphone.  I keep getting an error that it can't find the server.  I want to do a clean reinstall.  Can you advice how I completely remove all components of the BVE softphone from my Mac, not just the app in the application folder please.

0 Kudos
Reply
3 REPLIES 3
Highlighted
Official Employee

Re: Uninstall BVE Softphone from my Mac

Good morning, we are truly sorry for the delayed response and sorry to see that you are having an issue with the BVE app, I know how frustrating this can be as you do use this service to run your business. You have reached an amazing team to help! You can follow these steps to remove apps from your Mac. Let me know if that helped. 

  1. Locate the app in the Finder. ...
  2. Drag the app to the Trash, or select the app and choose File > Move to Trash.
  3. If you're asked for a user name and password, enter the name and password of an administrator account on your Mac. ...
  4. To delete the app, choose Finder > Empty Trash.
0 Kudos
Reply
Highlighted
New Member

Re: Uninstall BVE Softphone from my Mac

This is incomplete. That removes the app only. I want to remove everything. I found a folder in the library folder. What else am I missing? Again how do I completely remove the from my Mac..
0 Kudos
Reply
Highlighted
Official Employee

Re: Uninstall BVE Softphone from my Mac

I am sorry that the instructions did not give you all the information that you need to remove the app from your Mac. Can you please send us a private message with your name, the full address, and the phone or account number? 

0 Kudos
Reply