I am having the same issue among other issues. There is a delay in connecting with the headset when making calls. I have the Plantronics Hub app installed and the VoiceEdge softphone is not recognized. The old softphone was.
Is there a list of supported headsets or are there plans to become a supported Softphone with Plantronics products?
Hey there! Thank you for reaching out to us; what is the VoiceEdge device that you are using? Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any other pertinent details so we can check on the headset compatibility for you.